Frequently Asked Questions

We have tested SPINSHOT360 on the following model:
Huawei Y6 (Oreo)
LG Nexus 5 or 5X (Nougat)
The LG Nexus 5X might be old but their cameras and build are enough to work with SPINSHOT360. There are still some units in the market and they are inexpensive now. Send us a message so we can send you the updated list of phone compatibility.
No, we don’t recommend it because each phone brand/model process images differently so the resulting videos might be affected.
You can use up to 48 phones for 360º and 15 to 19 phones for 180º. Using lesser number for smaller setup is still ok if the resulting video is acceptable to you. Using between 32 to 48 phones, depending on brand and model, will require two (2) WiFi routers bridged together.
SPINSHOT360 only supports the Android phones. We are the only commercially-available system using Android phones. One of the pros in the use of Android phones is taking advantage of the screen size. It is easier/faster to align and focus with bigger displays compared to DSLR screens or viewfinders.
Aligning is simple. When you get a SPINSHOT360 Software, you will download a 23x23cm focus board which should be set in the middle of the setup during installation. Then the Camera App has a built-in crosshair that is used to align with the graphic pattern on the focus board.

See Tutorial 09 Aligning the phones with the focus board:

An area of 15 ft. x 15 ft. is enough to setup a 360º-configuration using 24 phones. The circle diameter of 12ft should cover full-body framing of a normal-height person. Smaller space is still ok if full-body coverage is not a concern.

See Tutorial 01 Setting the Diameter:

Using the AC1200 with 5Ghz band is faster and more stable than the normal 2.4Ghz band. SPINSHOT360 relies on consistent connection speed. The WiFi Router should be set up as a local network that is independent from the WiFi internet connection. The PC is connected to the WiFi Router via a LAN cable while the Android phones are connected to that same network via WiFi signal. That’s how the PC and Androids communicate with each other. Then the PC is also set up to connect simultaneously to another network with internet via WiFi signal. This network allows the PC to share the resulting videos to email, online server, and social media.

We recommend using Linksys EA Series AC1200 WiFi Router as they are easy to configure and works consistently with SPINSHOT360.

See Tutorial 11 Connecting router and Pc

Tutorial 12 Setting up the network:

The Sender app for tablets captures data of your guests. Currently, it captures name, email, and phone number. The app can also generate a report.

You cannot reskin the App itself but it can let you put branding on the preview video (on TV screen), UI preview screen, output video file, and printout using the built-in layout editors in the PC app.

No. Only portrait or vertical format. Vertical format maximizes the field-of-view of the Android phones’ camera. However, we will be adding the feature to switch formats in future updates.

Yes, if a printer is connected to the SPINSHOT360 PC, it can print on 10x15cm or 4R-size photo cards. Unique QR codes are automatically generated so that guests can access their videos online. Print layout presets are available in the layout editor in the app.

See Tutorial 22 Using the Print feature:

Yes, it supports auto-posting of the resulting videos to a single Facebook page wall owned by the event organizer or host. In the Sender app (the tablet registration app), the guest can decide to include their video for auto-posting. The app will only post videos of those guests who opted in. FB page owner or editor will need to log-in through their page via the PC App.

Another way is, the guest can access online copy of their video and share from there. They can share the video on their own Facebook account directly from the link. Otherwise, they can download the video or the attachment in their email and share the videos to their favorite social media platform on their own.

See Tutorial 23 Sharing:

There are three apps needed to run the SPINSHOT360 system: The PC, Camera, and Suite apps. When you create a SPINSHOT360 online account and purchase at least one license, you will be able to access the support page that contains the download link of the PC app. An email containing a unique E- License code will be sent to you. You will need to enter this code upon opening the PC app to activate your license. The Camera app is available for download on Playstore, while the Suite app, which contains Sender and Countdown, is available for download in both Playstore and App Store.

No. The price listed is the cost per-license of the PC App system regardless of the number of Android phones and Tablets.

The Permanent License allows you to use the app perpetually. The Permanent license is good for customers with an established experience in their market and know how to maximize their investment.

No. Phones and hardware are not included. If you wish to buy a hardware kit, here is the list of things to buy. They are available on Amazon at:
Amazon Wishlist
Unlike the usual DSLR setup, SPINSHOT360 can be setup in 1-2 hours.
No. Videos produced are all in mp4 format which are usually around 1 to 2 MB per video for a 3 second loop.
Yes. You can use the demo version of the SPINSHOT360 software which carries a watermark. To download, please click the Get Demo button from the menu.
One month free hosting starts on your first event. All videos will then be deleted automatically from our server after a month.
The SPINSHOT360 PC App is only compatible to Windows PC as of the moment. To know the specification required, please check the Things to Prepare page.

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